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shipping

We ship to wherever you are.

Delivery within the UK is free for members. Non-member orders are charged at £2.95 for standard 2-3 day delivery.

For EU and international shipping, please send an email to orders@thebranchshop.com for relevant quotes and delivery times. Please note that The Branch is not responsible for any local import duties or taxes. 

 
returns

Should you regret your purchase you can return an item if it is unused and in its original condition within 14 days of purchase. Please send an email to orders@thebranchshop.com to arrange. Original delivery costs will not be refunded and any new delivery costs incurred will be the responsibility of the buyer. 

If your item is damaged, faulty, or if there's any other reason you are not satisfied with your purchase please email orders@thebranchshop.com and we will do our utmost to resolve the matter.

 
brand partner enquiries

Don't be shy. We are always scouting for new and inspiring brands.

 

If you think your company would be a good fit with The Branch and would like to list your products with us, please get in touch at brands@thebranchshop.com.

 
privacy

We are committed to providing our customers and subscribers with exceptional service. The security of your personal information is hugely important to us. 

 

We collect a small amount of information necessary to fulfil your purchase through our site. This typically includes name and address, email and telephone numbers. Whilst we ask for payment card information this data is not retained. You also have the option to pay via PayPal. By using our website, you consent to the information you provide to be collected for the purposes of fulfilling any orders which you may place now or in the future.

All personal information that we collect from the site is taken through securely encrypted SSL pages.

If you sign up to The Branch newsletter your email address and name will be used for this purpose. Receiving our emails should never bring anything but good vibes, so if you want to unsubscribe you can do so at any time using the unsubscribe link included in every email.

A note on cookies (unfortunately not the raw peanut butter ones). Cookies are small pieces of information stored by your internet browser on to your computer's hard drive. Like most websites we use cookies to help us identify you and save your shopping basket. We do not collect any personally identifying information through cookies or pass these details to any other 3rd party. We recommend leaving cookies turned on for the correct operation of our website, but if you are concerned about their use you can configure your browser to either allow you to authorise cookies individually or turn them off altogether.

You can find our full list of terms and conditions here.

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© 2020 A Lake Ventures company. London, England, United Kingdom